v9999 Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy applies to the v9999 website at https://v9999.ml, the v9999 Android application and all related services offered under the v9999 brand. It explains how v9999 collects, uses, stores and protects the personal information of registered players and visitors from Pakistan and other locations where the platform is accessible.

When we say "personal data" or "personal information", we mean any information that can identify you as an individual — this includes your name, mobile number, email address, payment account references, device identifiers and your gaming and transaction history on the v9999 platform.

By registering an account on v9999 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. This policy should be read alongside the v9999 Terms and Conditions.

2. Data We Collect

v9999 collects personal data in three main ways: information you provide directly when registering or using the platform, data generated automatically by your use of the platform, and information received from payment service partners when you make a deposit or withdrawal in PKR.

Information you provide directly includes:

• Full name and date of birth (required for account creation and age verification)
• Mobile phone number and email address (used for login, OTP and account communications)
• Password (stored in encrypted form — v9999 staff cannot view your password)
• Identity documents such as CNIC scans, where requested for account verification or large withdrawal processing
• Any information you share when contacting our support team via live chat or email

Data generated automatically by your activity includes:

• IP address and approximate geographic location at the time of login or transaction
• Device type, operating system version and browser or app version
• Session duration, pages visited and features used within the platform
• Game rounds played, bet amounts, results and bonus activity
• Deposit and withdrawal transaction references, amounts and timestamps

Data received from payment partners includes:

• Transaction confirmation references from JazzCash, Easypaisa, Raast and bank transfer providers
• Partial account identifiers (such as the last four digits of a mobile wallet number) to help match payments to the correct v9999 account

3. How We Use Your Data

v9999 uses the personal data we collect only for legitimate purposes directly connected to operating the platform and serving our Pakistani players. We do not use your data for purposes you would not reasonably expect. The main uses are as follows:

• Account management: Creating and maintaining your v9999 account, verifying your identity at registration and during account reviews, and ensuring your account balance and transaction history are accurately maintained.
• Payment processing: Matching PKR deposits made via JazzCash, Easypaisa, Raast or bank transfer to your account, and processing withdrawal requests to your registered payment method.
• Security and fraud prevention: Monitoring login activity, detecting duplicate accounts, identifying unusual transaction patterns and protecting the platform from bots, scripts and fraudulent behaviour.
• Bonus and VIP management: Tracking your wagering activity to calculate loyalty points, determine VIP tier status, apply bonus credits correctly and enforce promotional terms.
• Responsible gaming: Monitoring gameplay patterns to support self-imposed deposit limits, session timers and self-exclusion requests. This data is used to protect player wellbeing, not for commercial profiling.
• Customer support: Reviewing account history, payment records and game activity to resolve queries, complaints and disputes fairly and accurately.
• Platform improvement: Analysing aggregate, anonymised usage data to understand which games, features and promotions Pakistani players engage with most, so we can improve the platform over time.
• Marketing communications: Sending bonus offers, PSL cricket season promotions, new game announcements and other updates — but only if you have opted in to receive them. You can opt out at any time.

4. Data Sharing

v9999 does not sell your personal data. We share personal information only where it is necessary to operate the platform, process your payments or comply with a legal obligation. The categories of parties with whom we may share data are:

• Payment service providers: JazzCash, Easypaisa, Raast and bank transfer partners receive the minimum data necessary to process your PKR deposits and withdrawals. These partners have their own privacy obligations and do not use your data for unrelated purposes.
• Identity verification services: Where required to verify a player's identity, document details may be shared with a third-party KYC verification provider operating under strict data processing agreements.
• Technology and hosting partners: Cloud hosting, platform infrastructure and security service providers may process data on v9999's behalf under contractual obligations that restrict their use of that data.
• Legal and regulatory requirements: v9999 may disclose personal data to law enforcement or other authorities where required to do so by a valid legal order or obligation. We will always aim to inform affected players of such disclosures where we are legally permitted to do so.

All third-party partners who process personal data on v9999's behalf are required to handle that data securely, use it only for the agreed purpose and not retain it beyond the period necessary.

5. Cookies and Tracking

The v9999 website uses cookies and similar tracking technologies to provide a functional, secure and personalised experience. A cookie is a small text file stored on your device by your browser when you visit a website.

v9999 uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during an active session and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method and notification choices, so you do not have to reconfigure them on every visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited, how long sessions last and which features are used most. This data is used in aggregate to improve the platform. No individual player is identified in this analysis.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform normally. Blocking analytics cookies will not affect your gaming experience.

The v9999 Android app uses equivalent device-level identifiers for session management and security purposes in place of browser cookies.

6. Data Security

v9999 implements technical and organisational security measures appropriate to the sensitivity of the data we hold. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage of passwords — no v9999 staff member can view your password in plain text
• Access controls that restrict internal access to personal data to staff with a legitimate need
• Automated systems that monitor for suspicious login attempts, unusual account activity and potential data breaches
• Regular security reviews of the platform infrastructure

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights or interests, v9999 will notify affected players promptly and take immediate steps to contain the breach and minimise harm.

You also have a role to play in keeping your account secure. Use a strong, unique password for your v9999 account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

7. Your Rights Over Your Data

As a v9999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or the email address shown in the footer of this page.

• Right of access: You can request a copy of all personal data v9999 holds about you. We will provide this within a reasonable timeframe at no charge.
• Right to correction: If any of your personal data held by v9999 is inaccurate or incomplete, you have the right to request that it be corrected. For account-critical details, identity verification may be required before changes are made.
• Right to deletion: You can request that your account and associated personal data be deleted. Note that certain data — such as financial transaction records — may be retained for the period required by applicable law even after an account is closed.
• Right to restrict processing: You can ask v9999 to limit how your data is used in certain circumstances, for example while a complaint is being investigated.
• Right to withdraw consent: Where data processing is based on your consent (such as marketing communications), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to data portability: You can request that we provide your personal data in a commonly used, machine-readable format so it can be transferred to another service provider.

8. Data Retention

v9999 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The retention periods applied to different categories of data are summarised in the table in the section above. In general:

• Account and gaming data is retained for the duration of your active account plus a defined period after closure to handle any outstanding queries or disputes.
• Financial transaction records are retained for a minimum of 7 years for accounting and legal compliance purposes.
• Security and fraud monitoring data such as IP logs is retained on a rolling basis and deleted once it is no longer needed for security purposes.
• Identity verification documents are retained for the period required to meet our verification obligations and are then securely deleted.

When personal data is no longer required, v9999 deletes it or anonymises it so that it can no longer be linked to an identifiable individual.

9. Minors and Under-18 Protection

v9999 is an adult gaming platform. We do not knowingly collect, process or retain personal data from individuals under the age of 18. All registration processes include an age declaration, and v9999 reserves the right to request proof of age at any point.

If a parent or guardian believes their child has registered an account on v9999 or has provided personal data to the platform, they should contact our support team immediately. Upon confirmation, the account will be closed, all data associated with the minor will be deleted, and any deposits made will be refunded to the original payment method.

v9999 does not direct any marketing, promotional communications or platform content towards individuals under 18. If you are under 18, please do not attempt to use this platform. Visit our Responsible Gaming page for information on tools available to parents and guardians.

10. Changes to This Privacy Policy

v9999 may update this Privacy Policy from time to time to reflect changes in how we operate, in the services we offer or in applicable laws. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date shown at the top.

For significant changes that materially affect how we use your personal data, v9999 will make reasonable efforts to notify registered players via their registered email address or through an in-platform notification before the changes take effect.

Your continued use of the v9999 platform after a privacy policy update constitutes your acknowledgement of the revised policy. If you disagree with any changes, you may request deletion of your account and data by contacting our support team.

11. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how v9999 is handling your personal information, please reach out to our support team. We take all privacy queries seriously and respond within a reasonable timeframe.

You can contact v9999 support through the live chat feature available on the website and Android app, or by emailing the address shown in the footer below. VIP members at higher tier levels have access to dedicated support channels with faster response times.

For data-related requests specifically — such as access requests, deletion requests or complaints about data handling — please clearly state "Privacy Request" in your message so it can be directed to the right team promptly.